Privacy Policy

Introduction

This Privacy Policy explains how biotronex S.A. ("we", "our", or "us") collects, uses, processes, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring transparency about our data practices.

Data Controller Information

The data controller for your personal information is:

• Company: biotronex S.A.
• Registration Number: 468264975
• VAT Number: NO462597831MVA
• Address: Storgata 3, 5086 Bergen, Vestland, Norway
• Email: privacy@biotronex.world
• Phone: +47 55328690

Data We Collect

We collect various types of information to provide and improve our services. The data we collect includes personal information you provide directly to us and information collected automatically through your use of our website.

Information You Provide

When you use our services or contact us, we may collect the following personal data:

• Name and contact details (email address, phone number, postal address)
• Company information and job title
• Communication preferences
• Messages and enquiries you send to us
• Information provided in forms, surveys, or feedback

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and navigation behaviour
• Referral sources and exit pages
• Date and time of visits

How We Use Your Information

We process your personal data for various legitimate business purposes. How we use your information depends on how you interact with our services and the preferences you have expressed.

Primary Uses

We use of your data for the following purposes:

• Providing and delivering our analytics services
• Responding to your enquiries and customer support requests
• Processing and managing your account and transactions
• Sending service-related communications and updates
• Improving our website, services, and user experience
• Complying with legal and regulatory requirements

Marketing Communications

With your consent, we may use your contact information to send you marketing materials about our services, industry insights, and relevant business information. You can opt out of marketing communications at any time.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: Where processing is necessary to fulfil our contractual obligations
• Legitimate Interest: Where we have legitimate business interests that do not override your rights
• Legal Obligation: Where we must process data to comply with legal requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• With trusted service providers who assist in operating our business
• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer or acquisition

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Our data retention periods vary depending on the type of information and the purpose for which it was collected:

• Contact enquiries: 3 years from last contact
• Customer data: Duration of service relationship plus 7 years
• Marketing data: Until consent is withdrawn or 3 years of inactivity
• Website analytics: 26 months from collection

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules or certification schemes

Your Rights

Under GDPR, you have several rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Incident response and breach notification procedures

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us:

• Privacy Officer: privacy@biotronex.world
• Phone: +47 55328690
• Address: biotronex S.A., Storgata 3, 5086 Bergen, Vestland, Norway

You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) if you believe we have not handled your personal data in accordance with applicable law.